Introduction: Can't we all just get along?
Part one: Laying the groundwork for getting along. Why work relationships are the trouble: good or bad, they matter ; Your brain on conflict: how our minds often work against us
Part two: The archetypes. The insecure boss: "I'm great at my job... right?" ; The pessimist: "This will never work." ; The victim: "Why does this always happen to me?" ; The passive-aggressive peer: "Fine. Whatever." ; The know-it-all: "Well, actually..." ; The tormentor: "I suffered and you should too." ; The biased coworker: "Why are you so sensitive?" ; The political operator: "If you aren't moving up, you're falling behind." ; Nine principles for getting along with anyone: change is possible
Part three: Protecting yourself. When all else fails: don't give up
yet ; Approaches that rarely work: they'll only make things worse ; Taking care: your well-being is priority number one
Appendix: Who am I dealing with? Figuring out which archetype(s) your coworker fits into.
