Catalog Search Results
Author
Description
The telephone can be your greatest friend or your worst enemy. It all depends on how you use it!
You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference!
Communicating over the phone is so much different than face to face communications. There are different...
Author
Description
Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But, conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handled by the business or individual.
Conflict Resolution Skills will give you the information and skills you need to resolve conflicts quickly and easily and...
Author
Description
Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well.
Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for.
No prior experience or special skills are required to get the most...
5) Franchisees
Author
Description
Owning a franchise can be a great way to start your own business. You are given a proven business model, established and recognized products and the help and support you need to get started.
But, franchising is not a license to print money and is not a guaranteed path to success. There are things the prospective franchisee needs to know before committing their hard-earned money to any franchise.
Franchisees takes you through all the steps you need...
Author
Description
Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources.
In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really...
Author
Description
If you have ever thought about starting your own business and experiencing the rewards and security that comes along with owning a business, then this is the book for you! "How to Start Your Own Business" will take you through everything you need to know to create, start and operate a fully functioning small business.
When we say we give you everything you need to know we aren't kidding. We spend time making sure you know what is involved, which skills...
Author
Description
Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often, how they interact will be the difference between satisfying a customer or having them walk out the door.
Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience...
Author
Description
Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer.
Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers.
Even more important, learn how to leverage service to bring in new customers to your retail business and also...
Author
Description
If you are starting a new career or trying to grow your existing career, then Career Building & Development is the perfect book for you.
Most people involved in building their career have the wrong idea of the entire process. They fail to see it like it really is and because of that, they find themselves at a disadvantage when compared to the other applicants.
Career Building & Development solves that problem by taking you through every step of...
Author
Description
Sales is a critical part of any business. Being able to close more sales or increase the size of every sale is critical to both the success of the business and of the salesperson as well.
Observation Selling shows you the way to close more sales and to sell more products to every customer. We show you how to pick the products you show the customer to have the greatest chances for success and sales growth.
Whether you are a business owner or...
Author
Description
Have you ever wondered why certain businesses always thrive while other struggle and sometimes fail?
It is because successful business have the right products, sell them to the right customers and sell them at the right prices! And all of this doesn't happen by magic or guesswork either!
"Best Selling Products" looks at why certain products sell while others don't and what the characteristics for a successful product are.
We cover the psychology...
Author
Description
What do you do when problems occur? How do you respond to difficult or negative situations?
The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!
Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that...
In Interlibrary Loan
Didn't find what you need? Items not owned by Flagstaff City Coconino County Public Library can be requested from other Interlibrary Loan libraries to be delivered to your local library for pickup.
Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request