Catalog Search Results
Author
Formats
Description
"Founder of business strategy consulting firm argues that customers are more persuaded by improvised conversations than scripted sales pitches. Presents techniques and practices for six habits people can learn to enable spontaneous conversations that persuade customers to say 'yes'"--
Author
Formats
Description
Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you...
Author
Appears on these lists
Formats
Description
"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...
Author
Description
"The leading lie-detection instructor to the FBI and other security agencies for over two decades, David Lieberman, PhD, takes "people reading" to a whole new level. Drawing on the latest research in psycholinguistics-the vital cues embedded in spoken andwritten speech patterns--Mindreader delivers proven, cutting-edge methods useful for countless real life applications, including: Learning to detect the messaging behind passive and indirect language,...
Author
Formats
Description
"An award-winning psychologist reveals the hidden power of our inner voice and shows how we can harness it to live healthier, more satisfying, and productive lives. Tell a stranger that you talk to yourself, and you're likely to get written off as eccentric. But the truth is that we all have a voice in our head. When we talk to ourselves, we often hope to tap into our inner coach but find our inner critic instead. When we're facing a tough task, our...
Author
Description
Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virtual communication very often leads to misunderstandings, because it deprives us of the emotional knowledge that helps us understand context. How can we...
Author
Description
"In this manifesto, Africa teaches us how to return to critical thinking and reduce societal divides by opening our minds and being more self-questioning in difficult discussions. This book will help you figure out what you truly believe-as opposed to parroting or having knee-jerk reactions in conversation. You'll learn to share your views, hear theirs, make a point you feel must be made, and try to find common ground without self-censorship or self-sabotage....
Author
Description
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone's pattern of behavior is the key to successful communication. The so-called "idiots" in our lives are most often simply people who have a different behavior profile and style of communication. Erikson breaks down the four kinds of behavior types-Reds who are dominant and commanding, Yellows...
In Interlibrary Loan
Didn't find what you need? Items not owned by Flagstaff City Coconino County Public Library can be requested from other Interlibrary Loan libraries to be delivered to your local library for pickup.
Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request